YOUR ACCOUNT · YOUR CHOICE
Request account deletion
Request deletion of your Multimart 24 customer account and associated personal data. You do not need to sign in, reinstall the app, or contact a franchise to submit your request.
Last updated: 14 October 2026 · Android app: com.multiiservice.customer
Send your deletion request
Email multimartmm24@gmail.com with the subject Delete my Multimart 24 account.
- Use your registered email address where possible.
- Include your registered email and, if applicable, registered phone number.
- Write: “Please delete my Multimart 24 account and associated personal data.”
This opens your email application; the request is submitted only when you send the email. If no email app opens, copy the address into your email service. Never send passwords, OTPs, card numbers, CVVs, UPI PINs, or bank credentials.
Verification and processing
Multimart 24 support handles requests manually and verifies account ownership before deletion. If you cannot access your registered email or phone, explain this in your request so support can help with verification.
Support will confirm the expected completion date after verification, explain necessary retention, and confirm when deletion is complete. Active orders, bookings, or refunds will be addressed with you; they do not prevent you from submitting a request.
What is deleted
- Your Multimart 24 sign-in account and customer profile, including contact details not needed in a legally retained transaction record.
- Saved addresses and locations, account preferences, notification tokens, and associated personal data without a necessary retention reason.
- Account-linked applications or support information without a legal, dispute, or security retention requirement.
Account deletion removes access to that account. It does not delete your Google account or payment-provider account. Signing out or uninstalling the app does not delete your Multimart 24 account.
What may be retained and why
Limited order, booking, invoice, payment, refund, dispute, and security records may be retained for applicable tax and accounting requirements, payment reconciliation, dispute resolution, or fraud prevention. Access is restricted to the relevant purpose; unnecessary personal details are removed or anonymised.
The period depends on the applicable legal obligation or unresolved transaction, dispute, or security issue. Support will explain the reason and applicable retention period when confirming your request. Retained personal data is deleted or anonymised when the obligation or purpose ends. Service-provider copies are addressed through their applicable deletion processes, subject to their legal retention obligations.
Other privacy requests
Use the same email to request access, correction, or deletion of specific personal data without deleting the entire account. Read our privacy policy for details.